State Farm® Insurance Agent Brian Halcom

"Really good customer Luen Salazar has been really nice to us she answers all my questions I just love this office everyone has a big smile good customer service"

"Amazing staff!!!! Saved me $400 a month with two teenagers and 3 vehicles , helping me dramatically as progressive tried to take more than their policy was worth and charge me for people that live in the same dwelling but do not drive my vehicles and have their own policies … I couldn’t be more thankful for my agent Kim and how she is helping not only with insurance but saving me monthly in a way that will help with medical and my college student. Thank you"

"I have never left a review for anything. This place is so bad I'm actually writing this. This is the worst insurance office I have ever dealt with. They make major mistakes in my policies every time they renew. They charge me change to policy charges when they make changes that are not what I discussed with them over and over and over. They then blame it on the underwriters. When on the phone with them it is clear they have no clue how to use the software for their company. They have no clue how to do their jobs. Their customer service is terrible. They constantly tell me they will call me back the same day and never call. This has caused lapses in my coverage multiple times. Maybe get state farm, but never do any business through this location."

"I have had the pleasure of working with Elvira at State Farm insurance and her coworkers as well and I have had nothing but POSITIVE vibes and very helpful service. Even if I don't need a different service from them they call to confirm and make sure I don't need the extra service. Brian Halcom, you have the most wonderful people working for you! Be Proud!!"

"Terrible communication skills as a team, was waiting a couple hours to hear back on documents I needed at the dmv. If I hadn’t called back I would’ve never received follow up information UNLESS I CALLED. Elvita or whoever just responded w “it’s not my fault I wasn’t the one who you talked to..” so is it state farm? You farm or? Cause I thought this place works as a whole. Do better."

"Got me taken care of right away"

"It took awhile for them to get my paperwork done."

"The employees are pleasant and helped answer all my questions and select the best policy for me. My parents had insurance with them as well."

"My Wife and I have been going through this office for nearly 10 years now for insurance on our home and all our vehicles. The service has always been great. Elvira and Samantha have wonderful customer service and are always glad and ready to help when we call. Thanks from our family to the whole crew!👨‍👩‍👦👍"

"They are wonderful I can't imagine ever going through another insurance they are friendly and work with me on everything they are amazing I highly recommend them"

"I've been with state farm for over 10 years and I love it and they have treated me with the most respect and kindness could ever ask for! I recommend it to all my friends!"

"Love my hometown insurance Agency!!"

"Our entire family have been with Brain Halcom's office for 20 plus years. The staff is amazing and we couldn't be more pleased. Thank you, Samantha Lopez Knapp for taking such good care of us. I wouldn't trade you for the world."

"Sam is always so helpful and knowledgeable!"

"Wonderful agency to work with! We purchased a home and needed home and rental insurance ASAP. The gals there were extremely friendly and helpful and we were able to get what we needed. I definitely would refer!!!"

"The ladies that work here are awful, Elvita can't complete simple requests, she's very unprofessional and rude. All she says is "I can't do that." She should not be working in a customer facing role."

"The worst agent and office staff I have ever come across. Will tell everyone I know not to go here and instead go to Lisa Brown in Fruitland. Elvita needs to be fired for being unprofessional and extremely rude."

"Excellent team & always friendly and helpful."

"Friendly great help when I was looking for quotes"

"No problems all year. Took them a while to adjust all my coverages but pretty good so far."

"They give me a good rate on my truck. Car an camper. Would recommend."

"Very nice helpful people, professional and knowledgeable."

"I won't have insurance any where else.. There friendly, always greets you with a smile.and if there's issues there always willing and eager to help come to the bottom of the issue.. Elvita is my fav. She's a sweet heart.."

"Definitely recommend them had better quote than other places. Samantha Knapp is awesome. Very kind and helped out so much. Highly recommend Samantha"

"Terrible company to deal with no customer service"